Terms and Conditions

We accept returns for jewellery that is unused, unworn, unaltered, not damaged and in the same condition when you received it. It must also be in the original packaging and mail back to us within 10 working days.
If 10 working days have gone by since your purchase, unfortunately we can’t offer you a full refund (in the form of store credit) or exchange.
Additional non-returnable / non-refundable products:
  • Gift cards
  • Sales items 
To complete your return, please:
1) Fill in the returns note
2) Pack the item and your completed returns note in its original packing material
3) Send your parcel using a delivery method that allows tracking. Return parcels are to reach us within 10 working days from dispatch date for local orders, or 20 working days for international orders.
You are responsible for postage costs of returned items.
There are certain situations where only partial refunds (in the form of store credit) are granted (if applicable)
1) Jewellery with obvious signs of use
2) Jewellery not in its original condition, is damaged or missing parts for reasons not due to our error
3) Jewellery that is returned more than 10 days after delivery
**Jewellery not manufactured by AuC will not be refunded
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If return is approved, then your refund (in the form of store credit) will be processed, and a credit voucher will be issued via email.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 
Exchanges (if applicable)
We only replace items if they are defective or damaged due to our error. If you believe that product received is defective, please send us an email at customerservice@aucjewellery.com and you will be advised accordingly. 
If you need to exchange the same item to other sizes, please send us an email at customerservice@aucjewellery.com and you will be advised accordingly.
To return your product, you should mail your product to: 9 Jalan Sinar Bintang Singapore S(509239)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund (in the form of store credit), the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Product descriptions and Defects
We try to be accurate as much as possible in our descriptions of products. However, our products may vary slightly from their pictures. The images of the products are for illustrative purposes only. Colours may appear slightly different in reality due to lighting conditions, or variances in computer screen calibration. We do not warrant that product descriptions or other content are 100% accurate, complete, reliable, current, or error-free.
Minor variations in measurement are not considered a defect. Please ensuring that your sizing is accurate. If you believe that product received is defective, kindly email to customerservice@aucjewellery.com and you will be advised accordingly.
Gift card
Gift Cards are valid for a year, and are strictly non-refundable and non-extensible. Gift Cards are to be redeemed in a single transaction. No cash will be reimbursed for unused credit.
Store credit
Store credit is credit that you can use towards the purchase of AuC  jewellery online. It comes in the form of an e-voucher sent via email. Store credit is valid for 3 months from its date of issue. Store credit is strictly non-refundable, non-extensible and non-transferable, and cannot be redeemed for the purchase of Gift Cards. Store credit is to be redeemed in a single transaction. No cash will be reimbursed for unused store credit.